Returns & Refund
Return PolicyWe want you to be completely satisfied with your purchase from KiloMaxx. Our return policy covers the following scenarios:
Return Policy
Eligible Returns
We want you to be completely satisfied with your purchase from KiloMaxx. Our return policy covers the following scenarios:
- Damaged Products: If you receive a damaged item, please contact us within 48 hours of delivery. We’ll arrange for a return or replacement.
- Different Products: If the product you receive is different from what you ordered, reach out to us within 7 days. We’ll assist you in returning the incorrect item.
Return Process
- Contact Us: Email our customer support team at contact@kilomaxx.in with your order details and a description of the issue.
- Documentation: Provide clear photos of the damaged product or the incorrect item received. This helps us process your return faster.
- Authorization: We’ll review your request and provide authorization for the return.
- Examination: Our team will inspect the returned product to verify the damage or discrepancy.
- Resolution Options: Based on the extent of damage or the error, we’ll offer a full refund or send a replacement.
