Welcome to KiloMaxx, your trusted provider of high-quality weighing machines! We are delighted to offer you a comprehensive one-year warranty for all our products. This warranty is designed to ensure your satisfaction and peace of mind while using our weighing machines.

1. Warranty Coverage

Thank you for choosing KiloMaxx! Our weighing machines are designed to provide accurate and reliable measurements. Here are the details of our warranty:

• Duration: KiloMaxx offers a 1-year warranty on all our weighing machines. The warranty period begins from the date of purchase.
• Service Support: For any issues or concerns, please contact our brand service support. Our dedicated team is here to assist you promptly.
• Faulty Parts: If any part of your KiloMaxx weighing machine is found to be faulty due to manufacturing defects, we will provide replacement parts free of cost during the warranty period.

2. Replacement Process

• Free Replacement: If you encounter any problems with your weighing machine within the warranty period, follow these steps:
  1. Contact Customer Support: Reach out to our customer service team via phone or email.
  2. Assessment: Our technicians will assess the issue remotely or arrange an inspection if necessary.
  3. Replacement Parts: If the problem is related to faulty parts, we will promptly send you the required replacement components at no additional charge.
• Customer Responsibility: While we cover the cost of replacement parts, the customer is responsible for replacing them at their own cost

3. Exclusions

Please note that the warranty does not cover the following:

• Mishandling: Any damage caused by mishandling, improper usage, or negligence is not covered. Examples include dropping the weighing machine, exposing it to extreme conditions, or using it contrary to the user manual.
• Normal Wear and Tear: Over time, components may experience wear and tear due to regular use. Such wear is not covered under warranty.
• Battery Maintenance: The warranty does not extend to battery-related issues. Customers are responsible for maintaining the battery and ensuring proper charging.
• Exceeding Capacity: If the weighing machine is subjected to weights beyond its specified capacity, resulting in damage, it will not be covered under warranty.